LUME & CO.
Frequently Asked Questions
Answers to common questions about shopping with Lume & Co.
What can I shop at Lume & Co.?
Explore candles, home fragrance, candle-making materials, soap bases and other creative supplies. Availability and specifications are listed on each product page.
How do I choose the right size or variant?
Select a pack size or option on the product page and check the updated price and availability before adding it to your cart.
Can I enquire about bulk supplies or custom products?
Yes. Use our business enquiry form for bulk supplies, gifting, custom candles or soap formulation. Share the intended use, quantity, packaging and timeline so we can discuss the requirement.
Where can I check delivery and return information?
Delivery options and charges are shown at checkout. Our shipping and refund policies explain the applicable conditions.
How can I get help with an order?
Use the Contact page and include your order number and the email used at checkout. Please do not include payment-card details.
Are all oils and raw materials suitable for every use?
No. Check the intended use and instructions for the specific product. Suitability and recommended usage vary by material and formulation; ask us when a specification is unclear.